CRM & ERP

    Microsoft Dynamics NAV is an enterprise resource planning (ERP) software product from Microsoft.

    The product is part of the Microsoft Dynamics family, and intended to assist with finance, manufacturing, customer relationship management, supply chains, analytics and electronic commerce for small and medium-sized enterprises. Value-added resellers (VAR)’s can have full access to the business logic source code.

    Relative to Microsoft's other 3 ERP products, Dynamics NAV's sector is small distribution and manufacturing companies that want more than "out of the box" functionality.

    As of July 2013 Dynamics NAV is being used by 92,500 companies globally. As a native international ERP, Microsoft Dynamics NAV is available with 43 official localizations and several unofficial ones (provided by local partners).

    Microsoft Dynamics NAV delivers integrated functionality to provide support for:

    • Financial management

    • Supply chain management

    • Manufacturing

    • Distribution

    • Customer relationship management

    • Sales and marketing

    • Service management

    • Human resource management

    • Project & Resource management


    Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it to meet many different demands.

    Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft Outlook. Beside the Microsoft Internet Explorer the Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12.

    The current version of Microsoft Dynamics CRM is 2013.

    Microsoft Dynamics CRM is available in two primary delivery mechanisms: Dynamics CRM On-Premise and Dynamics CRM Online. The on-premise version of CRM is hosted by the customer in an on-premise server. With CRM Online, Microsoft takes over the hosting responsibilities. For the average end-user, there is no substantial difference between CRM Online and On-Premise. For an administrator, things like direct access to SQL tables and expanded backup capabilities can drive the decision to go on-premise or online.


    Microsoft Dynamics AX is one of Microsoft's enterprise resource planning software products. It is part of the Microsoft Dynamics family.

    Microsoft Dynamics® AX 2012 is the Microsoft enterprise resource planning (ERP) solution for enterprises that empowers your people to anticipate and embrace change so your business can thrive. It helps employees be more productive and increases the value of information by providing all people in the organization with access to critical business information and processes. Because it includes rich industry and core ERP capabilities in a single, global solution, Microsoft Dynamics AX 2012 promotes fast time-to-value. Simple to learn and use, it provides the agility you need to expand business opportunities, modify processes, and differentiate your business. With pervasive interoperability, you can take advantage of existing investments, lower the total cost of ownership (TCO), and support innovation in your organization.

    In a single solution, Microsoft Dynamics AX 2012 helps enterprises meet their business requirements easily with purposely built capabilities for five industries (Manufacturing, Distribution, Retail, Public Sector, and Services). In addition, the core ERP capabilities support all users with financial management, human capital management, supply chain management, sales and marketing, and more.